Privacy

Misparked is run by High5 Labs LLC, 4030 Wake Forest Road, Suite 349, Raleigh, NC 27609. Questions go to support@misparked.com.

What we collect

When you submit a report: the photograph you take, the license plate you enter, the reasons you pick, any notes, your device's location if you allow it, and the mobile number you provide. We record when the report was submitted and, when available, the photo's timestamp and coordinates. We use a service provider to suggest vehicle details from the photo, which you can correct before sending.

Who sees it

The towing operator under contract at that property receives the photo, the plate, the vehicle description, the location and the time. They do not receive your phone number or your name. The property's managers can see reports for their own property.

We may be required to disclose records in response to a lawful subpoena or court order.

What we do not do

We do not look up the registered owner of a license plate. We do not sell or share your data with advertisers. We do not pay anyone for submitting reports.

How long it is kept

Reports and their photographs are kept as a record of what was reported and how it ended. A report is not an authorization to tow.

Text messages

Your mobile number is used to confirm it is yours, and, only if you tick the box for it, to tell you when a report closes or that the towing company has a question. Towing companies that switch texts on receive their jobs, and updates on them, by text. Every screen that asks for a number, and every kind of message, is on how people opt in to texts. Reply STOP to any message to stop, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. The only companies that handle your number are the carriers and the messaging provider that deliver the texts, and they handle it only to deliver them.

Asking what we hold

To ask what we hold about you, or to have it removed where we are able, email support@misparked.com and say what you are asking for.

Last updated October 3, 2026.